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Customer care

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Purchasing,orders and shopping cart

How can I find the Abarth products I am looking for?
From the Home Page, you have a series of options:

- If you would like to know what AbarthStore.com has to offer, click on the category that interests you (clothing, accessories, Sport&Fun...), select a sub-category and simply browse through the desired articles.
- If you would like to find a particular product, specify one or more terms related to the ?Search the store' box that is in the top left corner and a list of products related to the word/s entered will be displayed.
- You can also narrow down your search using the filters available when the search process has been completed


How can I purchase the viewed products?
Click on the product that interests you. This will allow you to see the feature list containing detailed information on the article.

To order, click on ?purchase'.

The page will update and you will be asked to log-in or register if you are a new user

PURCHASING, ORDERS AND SHOPPING CART


How can I find the Abarth products I am looking for?

From the Home Page, you have a series of options:

- If you would like to know what AbarthStore.com has to offer, click on the category that interests you (clothing, accessories, Sport&Fun...), select a sub-category and simply browse through the desired articles.
- If you would like to find a particular product, specify one or more terms related to the ?Search the store' box that is in the top left corner and a list of products related to the word/s entered will be displayed.
- You can also narrow down your search using the filters available when the search process has been completed


How can I purchase the viewed products?

Click on the product that interests you. This will allow you to see the feature list containing detailed information on the article.

To order, click on ?purchase'.

The page will update and you will be asked to log-in or register if you are a new user

How can I purchase the products I am interested in?

Making purchases from AbarthStore.com is fast and intuitive.

Click on the product you are interested in to access the feature list containing detailed information on the article.

To move the item to the shopping cart, click on the 'purchase' button.

You will be automatically redirected to the ?Shopping Cart' page, where you can decide if you would like to conclude the purchase transaction or continue shopping for other articles.

If you decide to continue shopping, you will see the ?shopping cart? image with its contents displayed as you continue to browse the site, together with the total value of your purchases.

Once you have finished shopping, click on ?Checkout' to proceed with your order.
Remember that you can also modify the number of articles that you want to purchase, or remove items from the shopping cart.

If, however, you would like to make an immediate purchase, if you are a registered user you will be requested to log-in, otherwise you will be asked to register.

On completing this step, you will be asked to select a delivery address and billing address: both these fields must be completed. If you have not yet chosen a billing address, click on ?add new address? and fill in the form; then click on ?confirm and proceed?.
In  the next phase, you will be requested to select a payment method from those available (cash on delivery for orders in Italy, credit card, paypal or bank transfer).

You can now select how the items are to be delivered (if delivered abroad you can choose express or standard delivery).

AbarthStore.com would like to remind you that payment is totally safe as the credit card data is protected from unauthorised access via Secure Socket Layer (SSL) encryption technology and cannot be accessed by third parties.

To conclude, once the necessary checks have been made regarding your transaction, the information on your order will be sent to AbarthStore.com and a thank you message will inform you that the purchase has been successfully completed.


Is there a limit to the number of purchases I can make?

In general, there is no limit as regards the quantity or value.

However, AbarthStore.com reserves the right to limit purchases for some limited edition products.


Why do I have to specify the country to which the package must be sent?

AbarthStore.com asks you to specify the country to which the order should be sent as this allows you to  automatically view an exact breakdown of the delivery costs, the payment methods available and whether there are VAT costs to take into account.


Is it possible to place an order from a country that differs from that to which the order will be sent?

Certainly: as the AbarthStore.com sells to the whole world, orders can be placed from any country.
However, it is important to select the country to which you would like the order to be sent. You can do this by adding a new delivery address during the final purchase phase.


What happens if some of the products I purchased are not available in stock?

In this case, first of all AbarthStore.com will ask you whether you would like to receive the articles in one delivery only or if you would prefer to receive immediately the goods that are in stock.
The products which are not in available, because they have been ordered or are out of stock, will be sent you later on at your own expense.


Does filling the shopping cart mean that I am obliged to make the purchase?

Not at all. You can browse all you like and then decide not to conclude the purchase phase even though you have added the goods to the ?shopping cart'.


What is the ?Abarth Code' and how does it work?
The ?Abarth Code' is a coupon that is given to you and which can be used for special promotions.

The conditions for receiving the ?Abarth Code' will be communicated to you via the Newsletter when special events take place.

If you already hold a ?Abarth Code', you simply  have to insert it in the ?Do you have a special Abarth Code?'  field that is found on the 'shopping cart' page. The discount will be calculated and displayed automatically.


When does the purchasing process end?

Having inserted the data necessary to effect the payment, you will be transferred to the payment confirmation page containing the order number and date.

A thank you message will appear in the centre of the page informing you that the purchasing procedure has been successfully completed.

Finally, you will receive an email containing the details of the order and the confirmation that this has been successfully received.

If, within 24 hours, you have not been contacted, please write to the following email address: abarth@triboo.it


How can I check the status of my order?
To check your order status, log-in and access My AbarthStore: all the relative information can be found under the ?My orders? item.

Please remember that the Customer Care staff are at your full disposal for any information you may require

triboo digitale s.r.l., legal offices in Milan, Viale Sarca 336, Edificio 16, Italy, shared capital euro 44.168,00 entirely paid in, REA MI 1901658, VAT code and Registry of Businesses of Milan number 02912880966 - company subject to management and coordination activity of the parent company Triboo SpA, legal offices in Milan, Viale Sarca 336, Edificio 16, Italy, shared capital euro 10.000.000,00 entirely paid in, REA MI 1907817, VAT code and Registry of Businesses of Milan number 02800840965